1. Home
  2. FAQ
FAQs

9bajee FAQ — Answers to All Your Questions

The most common questions about 9bajee — from registration and payments to bonuses and betting — all answered simply, right here.

50+General FAQs
6Category
24/7Live Support
Categories

What would you like to know?

Click any category below to jump directly to those questions and answers.

Account & Registration

Learn how to create and verify your 9bajee account and manage your profile.

8 Questions

Deposits & Withdrawals

Learn about all supported payment methods including bKash, Nagad, and Rocket, along with limits and processing times.

9 Questions

Bonuses & Promotions

Answers to all your questions about welcome bonuses, cashback, free bets, and VIP offers.

8 Questions

Betting & Gaming

Frequently asked questions about Sports Betting, live betting, casino games, and odds.

9 Questions

Security & Privacy

Learn more about account security, 2FA, and personal data privacy.

7 Questions

App & Technical Support

Get help with downloading, installing, updating, and troubleshooting the 9bajee app.

7 Questions

No results found. Please try a different keyword.

Category 01

Account & Registration

To register with 9bajee, you'll need an active mobile number and a National ID (NID) or birth registration certificate. Only users aged 18 or above are eligible to open an account. The registration process is fully online and typically takes just 3–5 minutes to complete. Click here Start your registration.

No, each person may only register one account. Attempting to create multiple accounts using the same mobile number, NID, or bank account is a violation of our terms and may result in all associated accounts being permanently closed.

Through KYC (Know Your Customer) verification, 9bajee confirms that users are genuine and of legal age. This protects your account from fraud and ensures smooth withdrawals. Large withdrawal requests may be put on hold if verification is incomplete.

on the login page and click on "Forgot Password?". Enter your registered mobile number, receive the OTP, and use it to set a new password. The entire process takes just 2–3 minutes.

If your account is suddenly suspended, Help Center Contact us via live chat. In most cases, accounts are suspended due to incomplete KYC or suspected rule violations. You can resolve this easily by speaking with the support team.

After logging in, you can update some details yourself from Account Settings. However, changes to your name or NID-related information may require approval from the support team. To change your mobile number, OTP verification via your old number will be required.

No, creating an account on 9bajee is completely free. There are no charges for registration, KYC verification, or downloading the app.

To close your account voluntarily, submit a written request to the Help Center. As part of responsible gaming, we also offer self-exclusion and temporary break options. To learn more, the Responsible Gaming page View.
Section 02

Deposits & Withdrawals

9bajee currently supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay mobile banking. Bank transfer is also available. For cryptocurrency payment options, please contact the support team.

The minimum deposit at 9bajee is just ৳200, available through any mobile banking service in Bangladesh. New members receive a welcome bonus on their very first deposit.

Deposits via bKash, Nagad, or Rocket typically reflect in your 9bajee balance within 1–5 minutes. Bank transfers may take a little longer. If your balance hasn't updated after an extended wait, contact support with your transaction ID.

Withdrawal requests are typically processed within 15–30 minutes. Completing your KYC verification can speed up the process further. During peak hours, it may occasionally take 1–2 hours, but if your withdrawal hasn't been processed within 24 hours, please contact support right away.

The minimum withdrawal amount is ৳500. The maximum limit depends on your account tier and KYC verification status. VIP members benefit from significantly higher daily withdrawal limits. For more details, VIP page View.

9bajee does not charge any deposit or withdrawal fees. However, your mobile banking provider may apply their own transaction fees, which are set and managed entirely by them.

If you realize you've sent a withdrawal to the wrong number, contact live chat support as quickly as possible. If you reach us before processing begins, we may be able to cancel it. Make it a habit to double-check the number before every withdrawal.

No, bonus balance cannot be withdrawn directly. You must meet the specified wagering requirements before a bonus becomes withdrawable. The turnover condition for each bonus is shown alongside it.

Yes, you can link multiple mobile banking numbers and deposit from any of them. However, withdrawals are generally processed back to the same method used for the deposit. Contact support to add a new withdrawal method.
Category 03

Bonuses & Promotions

New users at 9bajee receive an attractive welcome bonus upon registration. You'll get a percentage-based match bonus on your first deposit. To view full bonus details and current offers, Latest Promotions page visit us.

Every bonus comes with a wagering requirement, such as 10x or 20x. This means you must wager the bonus amount that many times before it becomes withdrawable. For example, a ৳500 bonus with a 10x requirement means you need to place a total of ৳5,000 in bets.

Cashback bonuses are typically awarded on a weekly or monthly basis. If you have a net loss during the qualifying period, a set percentage of that amount is credited back to your account. You must remain active to be eligible for cashback.

Free bets are usually awarded during special promotions, referral campaigns, or select match events. Once credited, they'll appear in the bonus section of your account. When placing a Sports Betting wager, simply select the free bet option instead of your main balance.

Yes, every bonus has an expiry date. If the wagering requirements are not met — typically within 7 to 30 days — the bonus will be forfeited. Make sure to read the terms and conditions as soon as you receive a bonus.

Share your unique referral link with friends. When they register and make their first deposit using your link, you'll receive a referral bonus. You can find your referral link in the Profile section.

Yes, 9bajee VIP members enjoy exclusive bonuses, higher cashback rates, faster withdrawals, and a dedicated personal account manager. To learn more about VIP benefits, VIP page View.

During registration or when making a deposit, you'll find a field to enter a promo code. Simply enter any active promo code and the bonus will be added automatically. To find current promo codes, Promotions Page visit us.
Category 04

Betting & Gaming

9bajee offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, and kabaddi. Cricket and football are the most popular choices among Bangladeshi users. To view live odds, match odds page visit us.

Live betting lets you place wagers in real time while a match is in progress. Odds shift from moment to moment, and you can place new bets at any point during the game. It's an exciting experience, but quick decisions are key. Please play responsibly.

The minimum bet for Sports Betting generally starts from ৳20. Casino games can be played from as little as ৳10. Maximum limits vary depending on your account tier and the market.

If a match or event is cancelled, your full stake is generally refunded to your account balance. For single bets, a complete refund is issued. For multi-bets, the cancelled event is typically settled at odds of 1.0.

In an accumulator bet, the odds of multiple events are multiplied together, leading to a much higher potential payout. However, every single selection must win — if one loses, the entire bet is lost. It carries higher risk but offers significantly greater returns.

RTP, or Return to Player, is the percentage of total wagers a game pays back to players over time. For example, a 96% RTP means that for every ৳100 wagered, players receive an average of ৳96 back. At 9bajee, the RTP for every game is displayed transparently.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the Cash Out feature to secure a partial or full return before the match ends. When the Cash Out option is available, it will appear on your bet slip.

Live Casino games are played via live video stream with real dealers — such as Live Baccarat, Roulette, or Blackjack. Slots are fully computer-operated games where you spin the reels for a chance to win. In both, you can set your own bet amount.

In handicap betting, the weaker team is given a virtual advantage. For example, if Bangladesh carries a -1.5 goal handicap, they must win by at least 2 goals for your bet to pay out. To understand this better, on the Match Odds page View the guide.
Section 05

Security & Privacy

9bajee operates under an international gaming licence and uses SSL encryption technology. Your personal information and financial transactions are fully protected. To read our privacy policy in detail, Click here।

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via mobile OTP or an authenticator app. Once active, a verification code will be required each time you log in, adding a strong extra layer of security to your account.

If you suspect unauthorized access, contact the support team immediately and request a temporary account suspension. Then reset your password using your registered mobile number. For ongoing security, keep 2FA enabled and use a strong password.

No, 9bajee does not sell or share your personal information with any third party. Only limited data may be shared where legally required or for payment processing purposes. For more details, Privacy Policy Read more.

Always access 9bajee by typing 9bajee.net directly into your browser. Never enter your login credentials through an unknown link. 9bajee will never ask for your password via SMS or email. If you notice anything suspicious, contact support immediately.

Yes, you can go to "Login History" or "Session Management" under Account Settings to view the date, time, and device details of recent logins. If you spot an unrecognized device, change your password immediately.

A strong password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your name, date of birth, or simple sequences like "123456".
Section 06

App & Technical Support

The 9bajee app can be downloaded directly from our website. Download Page and download the Android APK file. For iOS users, app page find detailed instructions here.

To install apps from outside the Play Store on Android, you need to enable "Unknown Sources" or "Install Unknown Apps." Go to Settings → Security → allow unknown sources. After downloading, simply tap the APK file in your file manager to begin installation.

Since the app isn't distributed through the Play Store, automatic updates aren't available. When a new version is released, you'll receive a notification when you open the app, or you can check the Download Page to download and install the latest version. Installing the new APK over the existing one will update the app automatically.

Start by checking your internet connection. Close the app and reopen it. Clear your phone's cache (Settings → Apps → 9bajee → Clear Cache). If the issue persists, uninstall the app and reinstall the latest version.

The 9bajee app runs on Android 6.0 (Marshmallow) or higher. If you have an older device, you can still access all features by visiting the website directly through your mobile browser.

Check that notification permissions are enabled for the 9bajee app in your phone's settings. Disable battery optimization and background restrictions for the app. If the issue persists, try reinstalling the app.

Yes, you can log in to both the website and the app using the same account. Your balance, bet history, and bonuses are all synced. You can stay logged in on multiple devices at the same time.

Learn More About 9bajee

9bajee is one of Bangladesh's most trusted online betting platforms. This FAQ page is designed to help our users find answers to any question on their own — from registration and betting to payments and security, we've covered everything in plain, simple language.

Why Choose 9bajee?

9bajee is more than just a betting site — it's a complete gaming experience. Enjoy fast payments, exciting bonuses, live sports betting, and hundreds of casino games. Millions of players across Bangladesh choose 9bajee every day because it's simple, transparent, and reliable.

Responsible Gaming

9bajee is committed to responsible gaming. We believe betting should be a form of entertainment, not a source of addiction. That's why we offer deposit limits, self-exclusion, and cool-off options. If you or someone you know is struggling with gambling, the Responsible Gaming page View.

How to Get Support

If you couldn't find the answer to your question in this FAQ, please contact our Help Center Go. 24/7 live chat support is available. Our Bangla-speaking support team is always ready to help.

Please note: 9bajee is strictly for users aged 18 and above. Please play responsibly and set your own limits. Betting does not guarantee income — enjoy it for entertainment purposes only.

Live Support

Get help in Bengali, 24/7. Our expert team is always here for you.

Help Center

Become a VIP

Bet more, earn more. VIP members enjoy exclusive perks and rewards.

View VIP
Get Started Now

Questions answered — now let's play!

Join 9bajee and kick off your betting journey with a welcome bonus. Registration takes just 3 minutes.

Register Now Download the App
বাংলা