From opening your account to making a withdrawal — get help with anything on 9bajee from our expert support team. Browse the topics below to find what you need.
Your most frequently asked questions, answered in one click
Everything you need to know about creating a new account, email verification, profile setup, and the KYC process.
How to deposit via bKash, Nagad, and Rocket — minimum limits, processing times, and how to resolve failed transactions.
Rules and conditions for match betting, live betting, accumulators, cash out, and various betting markets.
How to claim and use your welcome bonus, cashback offers, free bets, and VIP perks.
Changing your password, enabling two-factor authentication (2FA), preventing unauthorized logins, and recovering your account.
Solutions for 9bajee app download problems, installation issues, pages not loading, and app crashes.
First-time registration on 9bajee can feel a little daunting, but the whole process only takes a few minutes. Here's a step-by-step breakdown.
All you need to register is an active mobile number or email address. For KYC verification before your first withdrawal, you'll need to upload a photo of your National ID or passport. This information is fully secure and used solely to confirm your identity.
Once your account is verified, make a deposit and jump into any game or betting market you like. 9bajee makes sure every new member can get comfortable with the platform quickly and easily.
Go to the 9bajee main site and click the "Register" button. Fill in your name, mobile number or email, and password.
An OTP code will be sent to your registered number. Enter it within the time limit and your account will be activated.
Submit your ID details and add a payment method. KYC approval typically takes 1–2 hours.
Deposit a minimum of ৳500 via bKash, Nagad, or Rocket and enjoy your welcome bonus.
Payment issues on 9bajee are rare, but occasionally a transaction can get stuck due to a technical problem on the bank or mobile operator's end. When this happens, check the transaction status in your bKash or Nagad app first. If it shows "Successful" there but the funds haven't appeared in your 9bajee account, grab the transaction ID and reach out to the support team.
Withdrawals typically arrive within 15 to 30 minutes. However, your first withdrawal may be delayed if your KYC verification isn't complete — so it's worth finishing that in advance. Large withdrawals after midnight may take a bit longer, which is normal.
At 9bajee, the minimum deposit per transaction is ৳500 and the maximum is ৳50,000. Daily limits may vary by user, and VIP members enjoy higher limits. You can make multiple deposits in a day, but each transaction is processed separately.
One important thing — always pay via bKash or Nagad using the same mobile number you registered with. Payments from a different number may go through a temporary verification process. This is in place to keep your account secure.
Forgetting your password or getting locked out can happen to anyone. On the 9bajee login page, click "Forgot Password?" and enter your registered mobile number or email. You'll receive a reset link or OTP, which you can use to set a new password.
If your account gets locked, don't try to resolve it yourself — contact support directly. Multiple failed password attempts will temporarily lock the account as a security measure. The support team will verify your identity and restore access.
9bajee strongly recommends that all users enable 2FA on their account. Once active, every login will require a one-time code sent to your mobile. Even if someone has your password, they won't be able to get in without that code. You can turn it on in under a minute from the Settings menu.
Supported payment options on 9bajee and estimated processing times
9bajee's bonus offers are genuinely attractive, but each one comes with terms and conditions worth reading carefully. To claim the welcome bonus, you'll typically need to place a set amount of bets after your first deposit — this is known as the "wagering requirement". For example, a 100% welcome bonus may require you to wager 5x the bonus amount before you can withdraw it.
Cashback offers generally have no wagering requirements. A set percentage of your weekly losses is returned to you automatically, making it a great deal for regular bettors. Free bet offers are usually tied to specific matches or events.
If you haven't received a bonus, go to the "My Bonuses" section first. Bonuses sometimes sit in "Pending" status rather than being credited automatically. If it's not there either, contact support and clearly state which promotion you're referring to. If you used a promo code, it must be entered at registration or before your first deposit — entering it afterwards won't work.
The 9bajee app works on both Android and iOS. On Android, you'll need to enable "Install from unknown sources" — this is a standard step. On iOS, you can install it via the App Store or directly from the site.
If the app crashes or won't load, close it completely and reopen it. If the issue persists, clear the app cache and check whether you're running the latest version — older versions can sometimes have trouble connecting to the server. If none of that helps, contact 9bajee support and include your device model and Android/iOS version.
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For the fastest resolution, use Live Chat. On average, a representative responds within 2 minutes.
Available NowFor complex issues, email support@9bajee.net. You'll typically receive a detailed response within 6–12 hours.
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